Customer Experience Specialist, Car Rentals

Enterprise Mobility; Santa Ana (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operator of the National, Alamo and Enterprise Rent-A-Car brands, is hiring a Customer Experience Representative in Santa Ana, CA. The role emphasizes friendly, efficient service and accurate documentation to ensure a smooth rental experience.

Responsibilities include greeting customers, explaining terms and vehicle features, offering protection options, answering inquiries, and handling calls.

Qualifications

• Must be at least 18 years old.
• This position requires a valid unrestricted driver's license.
• HS Diploma or GED equivalent.
• Minimum 1 year of sales experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must have open availability and able to work 40/hrs a week including days, nights, weekends and holidays.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Enterprise Mobility, operator of the National, Alamo and Enterprise Rent-A-Car brands, is hiring a Customer Experience Representative in Santa Ana, CA. The role emphasizes friendly, efficient service and accurate documentation to ensure a smooth rental experience.

Responsibilities include greeting customers, explaining terms and vehicle features, offering protection options, answering inquiries, and handling calls.