Car Rental Returns Specialist

Enterprise Holdings; Santa Ana (CA); On-site; USD 46,885,000 - 63,433,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Return Agent at the Santa Ana Airport location to provide friendly, efficient service throughout the rental return process. This union position requires 18+, a valid driver’s license, a high school diploma or GED, and at least 1 year of customer service experience.

Schedule includes 40 hours per week with days, nights, weekends and holidays; pay is $19.25/hour plus bonus incentives.

Qualifications

• Must be at least 18 years old.
• Valid driver's license required.
• High School Diploma or GED required.
• Minimum of 1 year of customer service experience.
• Must be authorized to work in the United States.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Check for personal belongings and lost items with unit number, date, time.
• Advise on rental charges and provide accurate receipts.
• Provide information about transportation to the airport.
• Follow up on customer satisfaction and document any issues.
• Inspect vehicles for damage and direct to the damage/loss report.
• Identify and tag vehicles on holds, recalls, or maintenance.
• Keep the lot organized for easy access and traffic flow.
• Pursue self-improvement and maintain punctual attendance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Enterprise Mobility is hiring a Return Agent at the Santa Ana Airport location to provide friendly, efficient service throughout the rental return process. This union position requires 18+, a valid driver’s license, a high school diploma or GED, and at least 1 year of customer service experience.

Schedule includes 40 hours per week with days, nights, weekends and holidays; pay is $19.25/hour plus bonus incentives.