Customer Experience Representative - Anaheim

National Car Rental; Anaheim (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is recruiting a Customer Experience Representative in Anaheim, CA. This role focuses on delivering superior customer service, facilitating smooth rental transactions, and offering optional products to enhance the customer experience.

The role requires a minimum of 1 year of sales experience, a High School Diploma or GED, and the ability to work a 40-hour union schedule including days, nights, weekends, and holidays. A valid driver’s license is required.

Qualifications

• Requires minimum 1 year of sales experience.
• Requires ability to work in a 40-hour union schedule, including days, nights, weekends, and holidays.
• Requires valid unrestricted driver’s license and legal authorization to work in the United States.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and services to customers.
• Offer protection products, upgrades, and fuel options as appropriate to customer needs.
• Assist customers with directions, maps, and local area information.

Skills

Sales experience

Customer service

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at: 711 W. Katella Ave. Anaheim, CA 92802. This position is full time with a starting rate of pay $19.50 / hour (plus up to $2-$4 / hour bonuses/incentives)

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• This is a Union position and the schedule is based on a shift bid with a 40 hour work week.
• Must have open availability to work 40 hours/week including days, nights, weekends, and holidays.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a minimum of 1 year of sales experience
• Must be at least 18 years old
• Must have a High School Diploma or G.E.D. equivalent
• Must have a High School Diploma or G.E.D. equivalent
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must have open availability must be available to work 40 hours/week, flexible schedule, including days, evenings, weekends and holidays.

This position requires a valid unrestricted driver's license.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.