Customer Experience Specialist - Car Rental & Service

National Car Rental; Ontario (CA); On-site; CAD 21,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Health Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Ontario, CA is seeking a Customer Experience Representative (CXR) to provide friendly, efficient service and guide customers through the rental process. You will greet customers and explain terms, offer products and upgrades, and handle reservations and returns.

This union position requires open availability to work 40 hours per week, including days, nights, weekends and holidays. The pay starts at $19.00/hour plus bonuses/incentives, with benefits like PTO and insurance.

Qualifications

• Must be at least 18 years old.
• This position requires a valid driver’s license.
• Must have a High school Diploma or GED equivalent.
• Must have a minimum of 1 year of sales experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must have open availability and able to work 40 hours per week including days, evenings, weekends and holidays.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Sales experience

Customer service

Communication

Open availability

Education

High school diploma or GED

Valid driver’s license

Job description

National Car Rental in Ontario, CA is seeking a Customer Experience Representative (CXR) to provide friendly, efficient service and guide customers through the rental process. You will greet customers and explain terms, offer products and upgrades, and handle reservations and returns.

This union position requires open availability to work 40 hours per week, including days, nights, weekends and holidays. The pay starts at $19.00/hour plus bonuses/incentives, with benefits like PTO and insurance.