Customer Experience Specialist: Car Buying & Appraisals

CarMax; Tallahassee (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Job summary

CarMax is seeking a Customer Specialist in Tallahassee to deliver a transparent, customer-first car-buying and selling journey. You will guide customers through appraisals, test drives, and financing while ensuring accurate paperwork and seamless service interactions.

Key responsibilities include inventory coordination, vehicle condition documentation, and collaboration across teams to maintain a smooth, customer-focused experience. High school diploma and valid driver's license required.

Qualifications

• Strong communication and relationship-building skills.
• Ability to represent CarMax professionally with customers.
• Ability to balance customer needs with process requirements.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Document vehicle conditions for appraisals and share findings with Buyers.
• Manage vehicle check-in, scanning, and reconciliation of inventory.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: reports, paperwork, and payments.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow EH&S requirements and maintain a clean, safe work area.

Skills

Clear communication

Customer relations

Teamwork

Multitasking

Data reading/writing

Professionalism

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Tallahassee to deliver a transparent, customer-first car-buying and selling journey. You will guide customers through appraisals, test drives, and financing while ensuring accurate paperwork and seamless service interactions.

Key responsibilities include inventory coordination, vehicle condition documentation, and collaboration across teams to maintain a smooth, customer-focused experience. High school diploma and valid driver's license required.