Customer Experience Specialist - Car Appraisals & Sales

CarMax; Myrtle Beach (SC); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax in Myrtle Beach seeks a Customer Specialist to guide customers through car-buying and selling journeys, including appraisals, test drives, and financing applications.

You will conduct vehicle condition assessments, manage inventory processes, and coordinate service appointments while collaborating across teams to ensure a seamless, customer-focused experience. The role emphasizes honesty, safety, and efficiency.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license required.
• Ability to lift up to 25 lbs.
• Ability to read and transcribe data accurately.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage vehicle check-in, inventory scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, reports, and payments.
• Coordinate service appointments and review invoices with teams.
• Uphold EH&S and keep work area clean and orderly.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Myrtle Beach seeks a Customer Specialist to guide customers through car-buying and selling journeys, including appraisals, test drives, and financing applications.

You will conduct vehicle condition assessments, manage inventory processes, and coordinate service appointments while collaborating across teams to ensure a seamless, customer-focused experience. The role emphasizes honesty, safety, and efficiency.