Customer Experience Specialist - Call Center

QuanBio; Newark (NJ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

QuanBIo is seeking a Call Center Customer Service Representative to join our Newark, NJ team. The role focuses on delivering exceptional customer support via phone, email, and chat, while maintaining accurate records of interactions and transactions.

Ideal candidates have proven call center experience, excellent communication skills, and the ability to work in a fast-paced environment. Familiarity with CRM systems is a plus, and multilingual abilities are welcomed.

Qualifications

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and ability to handle challenging situations.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM systems is an advantage.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Provide accurate information about products and services.
• Resolve customer issues with empathy and a solutions-focused approach.
• Maintain detailed records of interactions and transactions.
• Collaborate with teammates to improve service processes and share feedback.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

CRM familiarity

Tools

CRM software

Job description

QuanBIo is seeking a Call Center Customer Service Representative to join our Newark, NJ team. The role focuses on delivering exceptional customer support via phone, email, and chat, while maintaining accurate records of interactions and transactions.

Ideal candidates have proven call center experience, excellent communication skills, and the ability to work in a fast-paced environment. Familiarity with CRM systems is a plus, and multilingual abilities are welcomed.