Call Center Customer Service Representative

QuanBio; Newark (NJ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

QuanBIo is seeking a Call Center Customer Service Representative to join our Newark, NJ team. The role focuses on delivering exceptional customer support via phone, email, and chat, while maintaining accurate records of interactions and transactions.

Ideal candidates have proven call center experience, excellent communication skills, and the ability to work in a fast-paced environment. Familiarity with CRM systems is a plus, and multilingual abilities are welcomed.

Qualifications

• Proven experience in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and ability to handle challenging situations.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM systems is an advantage.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Provide accurate information about products and services.
• Resolve customer issues with empathy and a solutions-focused approach.
• Maintain detailed records of interactions and transactions.
• Collaborate with teammates to improve service processes and share feedback.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

CRM familiarity

Tools

CRM software

Job description

Call Center Customer Service Representative at QuanBIo

Overview

We are seeking a dedicated and motivated individual to join our team in a customer-facing role. The ideal candidate will play a crucial part in ensuring our clients receive exceptional service and support.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and efficient manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints with empathy and a solutions-oriented approach.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and share feedback.

Requirements

• Proven experience in a customer service or call centre environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the capacity to handle challenging situations.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM systems and practices is an advantage.

Nice to have

• Experience in a specific industry relevant to our services.
• Additional language skills to assist a diverse customer base.
• Certification in customer service excellence.