Bilingual Call Center Customer Experience Pro

Bally’s Corporation; Jersey City (NJ); On-site; USD 42,000 - 51,000; Full time

Job summary

Bally's Corporation in Jersey City, NJ is seeking a Call Center Representative to provide exceptional customer service across calls, chats, and emails. You will listen, empathize, ask clarifying questions, and fully resolve inquiries to deliver a positive customer experience.

The role requires navigating CRM tools, handling high volumes, and participating in ongoing training to stay up-to-date with Bally's products and policies. Fluency in English and Spanish is preferred.

Qualifications

• Experience in customer service roles, ideally call centers.
• Ability to resolve inquiries with empathy and clarity.
• Strong problem-solving and active listening skills.

Responsibilities

• Respond to inquiries via phone, chat, and email.
• Address complaints and troubleshoot product/service issues.
• Meet call center metrics while delivering excellent service.
• Utilize CRM and other tools to document interactions.
• Participate in training and coaching to improve product knowledge.

Skills

Customer service

Excellent communication

Bilingual English/Spanish

Problem solving

Active listening

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Bally's Corporation in Jersey City, NJ is seeking a Call Center Representative to provide exceptional customer service across calls, chats, and emails. You will listen, empathize, ask clarifying questions, and fully resolve inquiries to deliver a positive customer experience.

The role requires navigating CRM tools, handling high volumes, and participating in ongoing training to stay up-to-date with Bally's products and policies. Fluency in English and Spanish is preferred.