Customer Experience Specialist (Building Materials)

Gypsum Management and Supply; Michigan; On-site; USD 35,000 - 44,000; Full time

Job summary

Gypsum Management and Supply is seeking a customer service representative to provide exceptional service to customers and employees. The role involves fast-paced, hands-on work with training on drywall-building materials.

Responsibilities include greeting customers, processing orders, and maintaining a well-organized showroom. The position emphasizes professional communication, strong computer skills, and the ability to manage multiple tasks while delivering accurate information.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Customer service

Multitasking

Communication

Detail-oriented

Bilingual

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Computer basics

Job description

Gypsum Management and Supply is seeking a customer service representative to provide exceptional service to customers and employees. The role involves fast-paced, hands-on work with training on drywall-building materials.

Responsibilities include greeting customers, processing orders, and maintaining a well-organized showroom. The position emphasizes professional communication, strong computer skills, and the ability to manage multiple tasks while delivering accurate information.