Customer Experience Specialist — Billing & Support

Kedia Corporation; Champaign (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A global innovative company in Champaign, IL, is looking for a Customer Service Representative. The role involves responding to customer inquiries, managing orders, and resolving complaints. Candidates should have strong communication skills and a customer-oriented approach. This position offers the opportunity to work in a fast-paced environment focused on user experience. If you have a passion for helping others and are looking for a growth-oriented opportunity, we encourage you to apply.

Responsibilities

• Provide information about products or services to customers by telephone or in person.
• Keep records of customer interactions, inquiries, and complaints.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances to designated departments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global innovative company in Champaign, IL, is looking for a Customer Service Representative. The role involves responding to customer inquiries, managing orders, and resolving complaints. Candidates should have strong communication skills and a customer-oriented approach. This position offers the opportunity to work in a fast-paced environment focused on user experience. If you have a passion for helping others and are looking for a growth-oriented opportunity, we encourage you to apply.