Customer Care & Billing Specialist

Kedia Corporation; Elgin (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Growth-oriented environment

Innovative company culture

Job summary

A leading global service provider located in Elgin, IL, seeks a detail-oriented Customer Service Representative to enhance user experiences. In this fast-paced environment, you will engage with customers to address inquiries, process orders, and resolve any complaints. The ideal candidate will possess strong communication and problem-solving skills while demonstrating a commitment to service and innovation. Competitive contract terms available.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and work under pressure.
• Strong problem-solving capabilities.

Responsibilities

• Confer with customers to provide product or service information.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing issues.

Skills

Active Listening

Service Orientation

Speaking

Critical Thinking

Writing

Education

High School diploma or equivalent

Tools

Autodialers

Contact center software

Customer relationship management software

Job description

A leading global service provider located in Elgin, IL, seeks a detail-oriented Customer Service Representative to enhance user experiences. In this fast-paced environment, you will engage with customers to address inquiries, process orders, and resolve any complaints. The ideal candidate will possess strong communication and problem-solving skills while demonstrating a commitment to service and innovation. Competitive contract terms available.