Bilingual Customer Experience Specialist

Precision Door Service; Pequannock Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Life insurance

Job summary

Precision Door Service is seeking a Customer Service Representative to be the voice of the brand. You will engage with customers by phone and email, resolve inquiries, dispatch technicians, and schedule estimates, while maintaining up-to-date records and collaborating with internal teams.

Ideal candidates have 1–3 years of experience in heavy-volume customer service, strong computer skills, and a willingness to work weekends after probation.

Qualifications

• Bilingual English and Spanish is a plus.
• High school diploma or equivalent required; some college is a plus.
• 1–3 years in a high-volume customer service role preferred.
• Proficient computer skills (email, Microsoft applications); tablet experience a plus.
• Must be available to work at least one weekend day (Sat/Sun) after probation.

Responsibilities

• Interact with customers via phone or electronic channels to respond to inquiries and requests.
• Deal directly with customers and resolve issues.
• Dispatch Technicians and schedule door estimates.
• Keep records of customer interactions and transactions.
• Coordinate with internal departments and communicate product knowledge.
• Participate in ongoing training and cross-train in other areas.

Skills

Bilingual English/Spanish

Phone skills

Customer service

Education

High school diploma or equivalent

Some college a plus

Tools

Service Titan

Trello

SendHub

Google Mail

Dialpad

Job description

Precision Door Service is seeking a Customer Service Representative to be the voice of the brand. You will engage with customers by phone and email, resolve inquiries, dispatch technicians, and schedule estimates, while maintaining up-to-date records and collaborating with internal teams.

Ideal candidates have 1–3 years of experience in heavy-volume customer service, strong computer skills, and a willingness to work weekends after probation.