Bilingual Customer Support Specialist (English/Spanish)

Precision Door Service; Pequannock Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

401k plan

Paid Training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Door Service is seeking a proactive Customer Service Representative to be the voice of the brand. You will handle inquiries, resolve issues, and maintain records for a fast-growing company with over 100 locations.

Responsibilities include scheduling estimates, dispatching technicians, and collaborating with internal departments. Bilingual English/Spanish is a plus; weekend availability may apply.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 0-3 years in a high-volume customer service role encouraged.
• Proficient with email and Microsoft applications; tablet experience a plus.

Responsibilities

• Interact with customers in response to inquiries, concerns, and requests.
• Deal directly with customers by phone or electronically.
• Record customer interactions and transactions; coordinate with internal teams.

Skills

Customer service

Bilingual English/Spanish

Phone skills

Computer skills

Education

High school diploma or equivalent

Some college

Tools

Service Titan

Trello

SendHub

Google Mail

Dialpad

Job description

Precision Overhead Garage Door Service is seeking a proactive Customer Service Representative to be the voice of the brand. You will handle inquiries, resolve issues, and maintain records for a fast-growing company with over 100 locations.

Responsibilities include scheduling estimates, dispatching technicians, and collaborating with internal departments. Bilingual English/Spanish is a plus; weekend availability may apply.