Customer Experience Specialist - Banking & Loyalty

PNC Financial Services Group, Inc.; Manassas (VA); Hybride; USD 41 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health benefits

Résumé du poste

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Manassas, VA. The role centers on delivering an exceptional customer experience while driving financial wellbeing and loyalty across branches in the region.

You will engage customers in the lobby, educate them on digital tools, identify opportunities, and refer to branch staff. A background with <1 year of related experience and no degree is common for this entry-level position.

Qualifications

• No university degree typically required.
• <1 year of related experience preferred or considered.

Responsabilités

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Applies product and procedural knowledge to resolve customer problems.
• Supports proactive sales conversations through a defined sales process to grow client loyalty.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.

Formation

No Degree

Description du poste

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Manassas, VA. The role centers on delivering an exceptional customer experience while driving financial wellbeing and loyalty across branches in the region.

You will engage customers in the lobby, educate them on digital tools, identify opportunities, and refer to branch staff. A background with <1 year of related experience and no degree is common for this entry-level position.