Customer Experience Specialist – Auto Collision

Classic Collision Corporate Services LLC; Stafford (VA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Supportive Team Culture

Job summary

Classic Collision in Stafford, VA is hiring a Customer Service Representative to be the first impression of our customer experience, explaining the repair process and insurance information to customers. This role coordinates rental car and towing services, handles communications through the repair process, and supports invoicing and DRP-related tasks while maintaining a welcoming waiting area.

We offer a supportive team culture, 401K matching, paid time off, and opportunities for career

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective written and verbal communication and interpersonal skills are required.
• Strong organization and multi-tasking skills, good time management, and ability to adapt to a fast-paced environment.

Responsibilities

• Explain and educate customers on repair process and insurance information.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to customers.
• Ensure vehicles are delivered to customers by the assigned service advisor or backup.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on DRP assignments to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables daily and monthly.
• Ensure customer waiting area is clean and comfortable.
• Perform other duties as required.

Skills

Customer service

Communication

Organization

Multitasking

Time management

Education

High school diploma

Job description

Classic Collision in Stafford, VA is hiring a Customer Service Representative to be the first impression of our customer experience, explaining the repair process and insurance information to customers. This role coordinates rental car and towing services, handles communications through the repair process, and supports invoicing and DRP-related tasks while maintaining a welcoming waiting area.

We offer a supportive team culture, 401K matching, paid time off, and opportunities for career