Auto Collision CSR: Customer Experience Pro

Mobile Auto Solutions, LLC; Morrison (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Health Insurance Day 1

401(k) with match

Short-Term Disability

Life Insurance

Voluntary Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Colorado is seeking a Customer Service Representative to deliver an exceptional experience for guests and insurance partners while providing administrative support to the Repair Facility Team. You will schedule repairs, manage rental car coordination, and document communications in CCC One, ARMS, and other systems, with a focus on accuracy and customer satisfaction.

Requirements include a high school diploma or GED, at least 1 year in a similar admin role (auto body a

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in a similar admin role.
• Preferred: 1 year in auto body or related customer service.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurance partners.
• Provide all administrative support for the Repair Facility Team.
• Schedule repairs and coordinate vehicle rentals and communications in CCC One notes.
• Prepare repair order work packets with required checklists and parts lists.
• Record communications with customers or insurers during repair using CCC One.

Skills

Multitasking

Attention to detail

Communication skills

Customer service

Sales drive

Education

High School Diploma or GED

Experience in admin role

Auto body/customer service experience

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Colorado is seeking a Customer Service Representative to deliver an exceptional experience for guests and insurance partners while providing administrative support to the Repair Facility Team. You will schedule repairs, manage rental car coordination, and document communications in CCC One, ARMS, and other systems, with a focus on accuracy and customer satisfaction.

Requirements include a high school diploma or GED, at least 1 year in a similar admin role (auto body a