Customer Experience Specialist - Auto Collision

Boyd Group Services; Carrollton (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual PTO plans

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance effective Day 1

401(k) Retirement Plan with company 5

Employer Paid Short-Term Disability &

Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Safety Glasses annually

Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver exceptional customer service and administrative support in the repair facility. You will coordinate with customers, insurers, and the repair team to manage schedules, rentals, and repair orders.

Ideal candidates have a high school diploma or GED and at least 1 year in a related role, preferably in auto body or customer service. This on-site position includes benefits and growth opportunities with The Boyd Group.

Qualifications

• High School Diploma or GED
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Customer Service

Administrative Support

Communication

Multitasking

Detail-Oriented

Sales Drive

Office Equipment

Education

High School Diploma or GED

Job description

Gerber Collision & Glass is seeking a detail-oriented CSR to deliver exceptional customer service and administrative support in the repair facility. You will coordinate with customers, insurers, and the repair team to manage schedules, rentals, and repair orders.

Ideal candidates have a high school diploma or GED and at least 1 year in a related role, preferably in auto body or customer service. This on-site position includes benefits and growth opportunities with The Boyd Group.