Customer Experience Specialist – After-Hours Dispatch

Buyers Barricades, Inc; North Richland Hills (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Buyers Barricades, Inc is seeking a Customer Service Representative to provide an exceptional customer experience by sharing product information, taking orders, and processing returns. The role requires effective communication with customers, Operations, and Accounting to ensure timely order setup and satisfaction.

You will answer price quotes, purchase orders, change orders, and cancellations, dispatch field crews for after-hours support, and collaborate with the sales team to optimize service

Qualifications

• Experience in customer service preferred.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Answer calls for price quotes, purchase orders, change orders, and cancellations.
• Handle inbound unsolicited prospect calls and assist walk-in customers.
• Dispatch field crews for after-hours calls and maintain customer rapport.
• Follow up with customers to ensure overall satisfaction and coordinate with Operations.

Skills

Communication Skills

Customer Service

Detail Oriented

Teamwork

Technical Capacity

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Buyers Barricades, Inc is seeking a Customer Service Representative to provide an exceptional customer experience by sharing product information, taking orders, and processing returns. The role requires effective communication with customers, Operations, and Accounting to ensure timely order setup and satisfaction.

You will answer price quotes, purchase orders, change orders, and cancellations, dispatch field crews for after-hours support, and collaborate with the sales team to optimize service