Transportation Specialist

LX Pantos Americas; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A logistics company in Fort Worth, TX, is seeking an After-Hours Operations Representative to provide support during non-business hours. Responsibilities include monitoring shipments, addressing delays, and supporting drivers, ensuring seamless communication during evenings and weekends. The ideal candidate will have freight brokerage experience and the ability to handle high-pressure situations. Benefits include medical and vision insurance, along with a 401(k) plan.

Qualifications

• 2+ years in a freight brokerage or carrier operations role.
• Familiarity with TMS platforms and load board tools.
• Flexible to work nights, weekends, and holidays.
• Strong problem-solving skills and a calm, professional demeanor under pressure.
• Ability to work independently with minimal supervision.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Monitor active shipments and ensure timely delivery.
• Address service disruptions and escalate issues.
• Provide support and communication during after-hours.
• Provide dispatch support, directions, appointment confirmations, and problem resolution.
• Respond to urgent customer inquiries regarding in-transit loads, service issues, or scheduling adjustments.
• Escalate critical issues to the appropriate on-call personnel when necessary.
• Input and maintain accurate load status updates in the TMS.
• Confirm deliveries, collect proof of delivery (POD), and document service events.
• Handle breakdowns, layovers, late arrivals, and accessorial approvals.
• Coordinate with customers, carriers, and internal teams to resolve any after-hours emergencies.
• Ensure all updates, notes, and communications are logged clearly for next-shift handoff.
• Follow established SOPs and escalation procedures consistently.

Skills

Freight brokerage experience

Strong problem-solving skills

Ability to work independently

Calm under pressure

Knowledge of trucking and load boards

Night shift flexibility

Tools

TMS platforms (Turvo, McLeod, DAT)

ELD tracking

Highway, DAT, Truckstop tools

Job description

Job Title: After-Hours Operations Representative

Department: Transportation Part

Reports To: Head of Transportation Part

Schedule: Evening and/or Weekend Shifts (as assigned)

Location: On-site / 505 Main Street, Fort Worth, TX 76102

Position Summary

The After-Hours Operations Representative is responsible for ensuring uninterrupted service to customers and carriers during non‑business hours. This position provides real‑time load monitoring, issue resolution, and communication support during evenings, overnights, weekends, and holidays. The ideal candidate is resourceful, calm under pressure, and experienced in handling time‑sensitive freight movements with minimal supervision.

Key Responsibilities

• Monitor active shipments and ensure timely pickup and delivery.
• Proactively address delays, detention, missed appointments, and other service disruptions.
• Serve as the primary point of contact for drivers and carriers after regular business hours.
• Provide dispatch support, directions, appointment confirmations, and problem resolution.
• Respond to urgent customer inquiries regarding in‑transit loads, service issues, or scheduling adjustments.
• Escalate critical issues to the appropriate on‑call personnel when necessary.
• Input and maintain accurate load status updates in the TMS.
• Confirm deliveries, collect proof of delivery (POD), and document service events.
• Handle breakdowns, layovers, late arrivals, and accessorial approvals.
• Coordinate with customers, carriers, and internal teams to resolve any after‑hours emergencies.
• Ensure all updates, notes, and communications are logged clearly for next‑shift handoff.
• Follow established SOPs and escalation procedures consistently.

Qualifications

• 2+ years in a freight brokerage, dispatch, or carrier operations role.
• Working knowledge of over‑the‑road trucking, ELD tracking, and common load board tools.
• Familiarity with TMS platforms (Turvo, McLeod, DAT, etc.).
• Strong problem‑solving skills with a calm, professional demeanor during high‑stress situations.
• Ability to work independently with minimal supervision.
• Flexible to work nights, weekends, and holidays.

Preferred Skills

• Experience in split model brokerage operations (carrier & customer support functions).
• Comfortable using tools like Highway, DAT, Truckstop, and GPS tracking platforms.
• Basic understanding of accessorials, rate confirmations, and detention/layover handling.

Referrals increase your chances of interviewing at LX Pantos Americas by 2x.

Benefits

• Medical insurance
• Vision insurance
• 401(k)