Customer Experience Specialist

Kedia Corporation; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A global service provider is looking for a customer service representative in Wichita, Kansas, to handle customer inquiries and complaints effectively. Responsibilities include maintaining records of customer interactions and resolving billing issues. Knowledge of customer service principles and experience with CRM and contact center software are essential. The role offers a dynamic environment with a focus on delivering exceptional service and innovation.

Qualifications

• Knowledge of customer needs assessment and meeting quality standards.
• Ability to handle customer inquiries and complaints effectively.
• Experience with contact center software and CRM tools.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve service or billing complaints effectively.

Skills

Customer service principles

Communication skills

Problem-solving skills

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global service provider is looking for a customer service representative in Wichita, Kansas, to handle customer inquiries and complaints effectively. Responsibilities include maintaining records of customer interactions and resolving billing issues. Knowledge of customer service principles and experience with CRM and contact center software are essential. The role offers a dynamic environment with a focus on delivering exceptional service and innovation.