Multichannel Customer Support Specialist

Kedia Corporation; Salina (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading business services provider based in Salina, KS is seeking a Customer Service Representative. The role involves handling customer inquiries, resolving complaints, and maintaining detailed records of interactions. Ideal candidates will possess strong communication and problem-solving skills, with a focus on customer satisfaction. This position offers an opportunity to work in a challenging and growth-oriented environment, leveraging cutting-edge technology for enhanced service delivery.

Qualifications

• No formal education required, but high school diploma preferred.
• Experience in customer service or related fields.
• Proficient in English communication.

Responsibilities

• Handle customer inquiries via phone or in-person.
• Maintain accurate records of customer interactions.
• Resolve billing and service complaints efficiently.

Skills

Active Listening

Service Orientation

Speaking

Reading Comprehension

Writing

Critical Thinking

Coordination

Problem Sensitivity

Negotiation

Tools

Autodialers

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A leading business services provider based in Salina, KS is seeking a Customer Service Representative. The role involves handling customer inquiries, resolving complaints, and maintaining detailed records of interactions. Ideal candidates will possess strong communication and problem-solving skills, with a focus on customer satisfaction. This position offers an opportunity to work in a challenging and growth-oriented environment, leveraging cutting-edge technology for enhanced service delivery.