Customer Experience Specialist

Kedia Corporation; Laramie (WY); On-site; USD 30,000 - 45,000; Full time

Job summary

A global services company located in Wyoming is looking for customer service representatives to assist clients with inquiries and complaints. Responsibilities include managing customer interactions via phone and maintaining detailed records of transactions. Ideal candidates will have strong communication skills and a knowledge of customer service principles combined with experience in using CRM software. This position offers a dynamic work environment where you can grow and empower customer satisfaction.

Qualifications

• Experience in providing customer service over the phone or in person.
• Ability to manage and resolve customer complaints.
• Knowledge of customer relationship management (CRM) systems.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customer billing complaints by exchanging merchandise or refunding money.

Skills

Customer service principles

Problem-solving

Communication skills

Tools

Autodialers

CRM software

Spreadsheet software

Job description

A global services company located in Wyoming is looking for customer service representatives to assist clients with inquiries and complaints. Responsibilities include managing customer interactions via phone and maintaining detailed records of transactions. Ideal candidates will have strong communication skills and a knowledge of customer service principles combined with experience in using CRM software. This position offers a dynamic work environment where you can grow and empower customer satisfaction.