Banking Customer Care Specialist – Frontline Service & Sales

WESTERN STATE BANK; West Fargo (ND); On-site; USD 38,000 - 46,000; Full time

Job summary

Western State Bank seeks a Customer Care Banker in West Fargo, ND to deliver outstanding customer service on first call resolution. The role emphasizes understanding bank products, resolving inquiries, and referring customers to appropriate departments to drive satisfaction and trust.

As a full-time employee, you will contribute to a culture of respect, communication, and continuous improvement, supporting the bank's hometown service model in daily interactions with customers.

Qualifications

• High school diploma or GED; OR 1–2 years of experience in banking or customer service.

Responsibilities

• Provide first call resolution to customers via the phone, delivering a superior customer experience through service and sales.
• Address and resolve customer complaints in a professional and effective manner.
• Provide sales and referrals to other areas of the organization by being knowledgeable of bank products and customer needs.
• Provide policy and process suggestions and recommendations, based on observations of current organizational procedures.
• Other duties and responsibilities as needed or assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Western State Bank seeks a Customer Care Banker in West Fargo, ND to deliver outstanding customer service on first call resolution. The role emphasizes understanding bank products, resolving inquiries, and referring customers to appropriate departments to drive satisfaction and trust.

As a full-time employee, you will contribute to a culture of respect, communication, and continuous improvement, supporting the bank's hometown service model in daily interactions with customers.