Administrative Assistant - Customer Service

Access Systems, Inc.; United States; On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Full Benefits Package

Matching 401(k)

Continuous Training Opportunities

Team Events

Onsite gym

Job summary

A leading technology firm in the United States is hiring an Administrative Assistant for the Waukee office. This full-time position involves handling customer communications, supporting sales and service teams, and reviewing feedback. Candidates should have 1-3 years of preferred office experience and strong communication skills. Enjoy a full benefits package, including medical and dental insurance, a 401(k) match, and career advancement opportunities in a supportive and dynamic team environment.

Qualifications

• 1-3 years of office experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to think on feet when working with customers.

Responsibilities

• Handles customer communication via phone and email, ensuring exceptional service.
• Supports the sales and service team professionally and efficiently.
• Reviews customer feedback and provides updates for management.

Skills

Verbal communication skills

Written communication skills

Customer service skills

Job description

Job Type: Full-Time

Job Location: Onsite – Waukee Office

Hours: Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast‑growing company, is actively hiring an Administrative Assistant to join our expanding administrative team. You will assist our customers with a variety of requests—compensation up to $20/hour.

What You’ll Be Doing

• Handles customer communication, both for phone and email, providing exceptional customer service in each interaction.
• Provide support to the sales and service team in a timely and professional manner.
• Review customer feedback and provide notes and updates for management.

What We're Looking For

• 1-3 years of office experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to “think on feet” when working with customers.

Join Our Team and Enjoy

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state‑of‑the‑art campus in Waukee that includes an onsite gym, employee lounge, and much more.

At Access, we prioritize what matters most to your career: stability, a fast‑paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee‑centric culture, we genuinely care about our people and provide transparent leadership with a growth‑oriented vision. Join our Midwest‑based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close‑knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401 K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.