Administrative Assistant - Customer Service

Access Systems, Inc.; Des Moines (IA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Full Benefits Package

Matching 401(k) Retirement Savings Plan

Continuous Training Opportunities

Company Events and Incentive Trips

Job summary

Access Systems, Inc. is seeking a Full-Time Customer Care Representative for their Waukee Office. You will be the first point of contact for our customers, assisting with various requests and ensuring they feel informed and supported. The position requires excellent communication skills and the ability to handle customer concerns effectively. We offer a full benefits package, including medical, dental, vision insurance, and continuous training opportunities. Join our dynamic team in a state-of-the-art facility.

Qualifications

• 1-3 years of office experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to think on feet when working with customers.

Responsibilities

• Be the first point of contact for customers, handling phone and email communication.
• Proactively reach out to customers regarding service updates.
• Partner closely with sales and service teams for seamless communication.
• Stay calm and solution-focused when concerns arise.
• Capture customer feedback and share insights for improvement.

Skills

Excellent verbal and written communication

Office experience

Problem-solving ability

Job description

Job Type: Full-Time

Job Location: Onsite – Waukee Office

Hours: Monday–Friday, 8am–5pm

You will assist our customers with a variety of requests—compensation up to $21/hour.

What You’ll Be Doing:

• Be the first point of contact for our customers, handling phone and email communication with professionalism and care.
• Proactively reach out to customers regarding service updates and open issues to ensure they feel informed and supported.
• Partner closely with our sales and service teams to coordinate next steps and keep communication seamless.
• Stay calm and solution-focused when concerns arise, helping turn frustrated moments into positive experiences.
• Capture customer feedback and share insights that help us improve.

What We're Looking For:

• 1-3 years of office experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to “think on feet” when working with customers.

Join Our Team and Enjoy:

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state‑of‑the‑art campus in Waukee that includes an onsite gym, employee lounge, and much more.