Customer Experience Specialist

Ronnoco Coffee Company; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Ronnoco Coffee LLC is seeking a friendly, energetic Customer Service Representative to support customers and internal teams in a fast-paced environment. You will process orders, answer questions promptly, and help ensure every interaction reflects our commitment to exceptional service.

Ideal candidates will have at least two years in customer service, strong communication, data entry accuracy, and the ability to work independently or as part of a team while managing multiple priorities.

Qualifications

• High school diploma or GED required.
• Two or more years of customer service or related role experience.
• Strong verbal and written communication skills.
• Excellent data entry, organizational, and time management abilities.
• Proficiency with computers, word processing applications, and spreadsheets.
• Ability to manage multiple priorities with accuracy and attention to detail.

Responsibilities

• Process customer orders and service requests with accuracy.
• Serve as the primary point of contact between customers and internal departments.
• Build and maintain strong relationships with customers through professional communication.
• Proactively contact customers to support routine ordering needs and ensure uninterrupted service.
• Troubleshoot customer concerns and coordinate with teams to resolve issues.
• Maintain accurate customer account information and records.
• Learn our products and services to confidently assist customers and recommend solutions.
• Collaborate with teammates across sales, operations, service, and other departments.

Skills

Customer service

Communication

Data entry

Organizational skills

Time management

Education

High school diploma or GED

Tools

MS Office

Word processing

Spreadsheets

Job description

Ronnoco Coffee LLC is seeking a friendly, energetic Customer Service Representative to support customers and internal teams in a fast-paced environment. You will process orders, answer questions promptly, and help ensure every interaction reflects our commitment to exceptional service.

Ideal candidates will have at least two years in customer service, strong communication, data entry accuracy, and the ability to work independently or as part of a team while managing multiple priorities.