Customer Experience Specialist - Coffee Services

Daiohs-U-S-A-Inc; Houston (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Starting hourly rate of $18

401(k) and company matching

Medical, Dental and Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation and sick time

9 paid holidays

Job summary

First Choice Coffee Services is seeking a Customer Service Representative to join our growing team in Houston. You will handle calls and emails, process orders, and relay customer needs to the Daiohs team, ensuring timely resolutions.

You will support route drivers and technicians, manage payments and accounts, and contribute to a smooth operation while delivering friendly, professional service to our business customers.

Qualifications

• High school diploma or equivalent.
• Past experience preferred.

Responsibilities

• Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
• Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
• Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
• Dispatches Service Technicians to respond to repair calls and coordinates service installations.
• Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
• Processes and applies payments to customer accounts
• Communicates sales leads to appropriate branch personnel.
• Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
• Keeps records of customer interactions, processes customer accounts, and files documents.
• Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
• Solicits sales from customers during promotions.

Education

High school diploma or equivalent

Job description

First Choice Coffee Services is seeking a Customer Service Representative to join our growing team in Houston. You will handle calls and emails, process orders, and relay customer needs to the Daiohs team, ensuring timely resolutions.

You will support route drivers and technicians, manage payments and accounts, and contribute to a smooth operation while delivering friendly, professional service to our business customers.