Customer Service Representative

TPI Global Solutions; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A logistics service provider in Atlanta, Georgia is looking for a Customer Service Analyst Assistant. The role involves providing administrative support focused on coffee-based orders, processing weekly orders, and interacting with external warehouse teams for timely shipments. Candidates must have 3–5 years of customer service experience, strong communication skills, and the ability to work onsite 4 days a week. This position requires providing your own laptop initially.

Qualifications

• 3–5 years of customer service experience.
• Ability to work onsite 4 days per week.
• Must provide own laptop (at least initially).

Responsibilities

• Assist Customer Service Analyst with weekly order processing.
• Respond to customer inquiries regarding expedited order requests.
• Coordinate with warehouse teams to ensure on-time shipment of orders.

Skills

Strong communication skills (phone and email)

Customer service experience

Job description

Overview

This role provides administrative and customer service support to a Customer Service Analyst, primarily focused on coffee-based orders. The individual will assist with order processing, inventory coordination, and customer inquiries to ensure timely and accurate shipments.

Responsibilities

• Assist Customer Service Analyst with weekly order processing
• Respond reactively to customer inquiries regarding:
• Expedited order requests
• Coordinate with warehouse teams to ensure on-time shipment of orders
• Contact customer warehouse staff externally to collect and verify inventory data
• Support day-to-day administrative and clerical tasks related to order fulfillment

Required Qualifications

• 3–5 years of customer service experience
• Strong communication skills (phone and email)
• Ability to work onsite 4 days per week
• Comfortable interacting with external warehouse and customer contacts
• Must provide own laptop (at least initially)