Customer Service Representative - St. Louis, MO

Ronnoco Coffee LLC; St. Louis (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

Ronnoco Coffee LLC is seeking a friendly, energetic Customer Service Representative to deliver exceptional experiences for our customers each day. You will process orders, answer questions promptly, and act as the trusted link between customers and internal teams to ensure seamless service.

Ideal candidates have 2+ years in customer service, strong communication skills, and the ability to manage multiple priorities with accuracy in a fast-paced environment.

Qualifications

• A high school diploma or GED.
• Two or more years of experience in customer service, inside sales, account support, or a related customer-facing role.
• Strong verbal and written communication skills with the ability to confidently interact with customers and colleagues.
• Excellent data entry, organizational, and time management abilities.
• Proficiency with computers, word processing applications, and spreadsheets.
• The ability to manage multiple priorities while maintaining accuracy and attention to detail.
• A positive attitude, strong work ethic, and commitment to delivering excellent customer service.
• The ability to work both independently and collaboratively as part of a team.

Responsibilities

• Processing customer orders and service requests with accuracy and attention to detail.
• Serving as the primary point of contact between customers and internal departments to provide seamless account support.
• Building and maintaining strong relationships with customers through professional, responsive communication.
• Proactively contacting customers to support routine ordering needs and ensure uninterrupted service.
• Troubleshooting customer concerns and coordinating with the appropriate teams to quickly resolve issues.
• Maintaining accurate customer account information and records.
• Learning our products and services so you can confidently assist customers and recommend solutions.
• Collaborating with teammates across sales, operations, service, and other departments to deliver an exceptional customer experience.

Skills

Verbal and written communication

Data entry

Organizational skills

Time management

Multitasking

Teamwork / Collaboration

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join the Team Behind Every Great Cup!

At Ronnoco Coffee LLC, we believe great customer experiences are just as important as great coffee. We're looking for a friendly, energetic, and customer-focused Customer Service Representative to help create exceptional experiences for our customers every day. If you enjoy building relationships, solving problems, and being part of a team that keeps businesses fueled and running smoothly, we'd love to hear from you.

What You'll Do

As a Customer Service Representative, you'll be the trusted connection between our customers and our internal teams. You'll play a key role in ensuring orders are processed accurately, customer questions are answered promptly, and every interaction reflects our commitment to outstanding service.

Your responsibilities will include:

• Processing customer orders and service requests with accuracy and attention to detail.
• Serving as the primary point of contact between customers and internal departments to provide seamless account support.
• Building and maintaining strong relationships with customers through professional, responsive communication.
• Proactively contacting customers to support routine ordering needs and ensure uninterrupted service.
• Troubleshooting customer concerns and coordinating with the appropriate teams to quickly resolve issues.
• Maintaining accurate customer account information and records.
• Learning our products and services so you can confidently assist customers and recommend solutions.
• Collaborating with teammates across sales, operations, service, and other departments to deliver an exceptional customer experience.

Education & Experience

We're looking for individuals who are passionate about customer service and enjoy working in a fast-paced, team-oriented environment. Ideal candidates will have:

• A high school diploma or GED.
• Two or more years of experience in customer service, inside sales, account support, or a related customer-facing role.
• Strong verbal and written communication skills with the ability to confidently interact with customers and colleagues.
• Excellent data entry, organizational, and time management abilities.
• Proficiency with computers, word processing applications, and spreadsheets.
• The ability to manage multiple priorities while maintaining accuracy and attention to detail.
• A positive attitude, strong work ethic, and commitment to delivering excellent customer service.
• The ability to work both independently and collaboratively as part of a team.

If you're ready to bring your customer service talents to a company that values relationships, teamwork, and exceptional service, come join the team that helps deliver great beverage experiences every day!

Post Offer Background Check, Physical and Drug Screen Required