Customer Service Representative - St. Louis, MO

Ronnoco Coffee Company; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Ronnoco Coffee LLC is seeking a friendly, energetic Customer Service Representative to support customers and internal teams in a fast-paced environment. You will process orders, answer questions promptly, and help ensure every interaction reflects our commitment to exceptional service.

Ideal candidates will have at least two years in customer service, strong communication, data entry accuracy, and the ability to work independently or as part of a team while managing multiple priorities.

Qualifications

• High school diploma or GED required.
• Two or more years of customer service or related role experience.
• Strong verbal and written communication skills.
• Excellent data entry, organizational, and time management abilities.
• Proficiency with computers, word processing applications, and spreadsheets.
• Ability to manage multiple priorities with accuracy and attention to detail.

Responsibilities

• Process customer orders and service requests with accuracy.
• Serve as the primary point of contact between customers and internal departments.
• Build and maintain strong relationships with customers through professional communication.
• Proactively contact customers to support routine ordering needs and ensure uninterrupted service.
• Troubleshoot customer concerns and coordinate with teams to resolve issues.
• Maintain accurate customer account information and records.
• Learn our products and services to confidently assist customers and recommend solutions.
• Collaborate with teammates across sales, operations, service, and other departments.

Skills

Customer service

Communication

Data entry

Organizational skills

Time management

Education

High school diploma or GED

Tools

MS Office

Word processing

Spreadsheets

Job description

At Ronnoco Coffee LLC, we believe great customer experiences are just as important as great coffee. We're looking for a friendly, energetic, and customer-focused Customer Service Representative to help create exceptional experiences for our customers every day. If you enjoy building relationships, solving problems, and being part of a team that keeps businesses fueled and running smoothly, we'd love to hear from you.

What You'll Do

As a Customer Service Representative, you'll be the trusted connection between our customers and our internal teams. You'll play a key role in ensuring orders are processed accurately, customer questions are answered promptly, and every interaction reflects our commitment to outstanding service.

Your responsibilities will include:

• Processing customer orders and service requests with accuracy and attention to detail.
• Serving as the primary point of contact between customers and internal departments to provide seamless account support.
• Building and maintaining strong relationships with customers through professional, responsive communication.
• Proactively contacting customers to support routine ordering needs and ensure uninterrupted service.
• Troubleshooting customer concerns and coordinating with the appropriate teams to quickly resolve issues.
• Maintaining accurate customer account information and records.
• Learning our products and services so you can confidently assist customers and recommend solutions.
• Collaborating with teammates across sales, operations, service, and other departments to deliver an exceptional customer experience.

Education & Experience

We're looking for individuals who are passionate about customer service and enjoy working in a fast-paced, team-oriented environment. Ideal candidates will have:

• A high school diploma or GED.
• Two or more years of experience in customer service, inside sales, account support, or a related customer-facing role.
• Strong verbal and written communication skills with the ability to confidently interact with customers and colleagues.
• Excellent data entry, organizational, and time management abilities.
• Proficiency with computers, word processing applications, and spreadsheets.
• The ability to manage multiple priorities while maintaining accuracy and attention to detail.
• A positive attitude, strong work ethic, and commitment to delivering excellent customer service.
• The ability to work both independently and collaboratively as part of a team.

If you're ready to bring your customer service talents to a company that values relationships, teamwork, and exceptional service, come join the team that helps deliver great beverage experiences every day!

Post Offer Background Check, Physical and Drug Screen Required