Customer Experience Specialist

Kedia Corporation; Springfield (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Growth-oriented environment

Challenging work tasks

Job summary

A leading customer service provider in Springfield, OR is seeking a Customer Service Representative. This role involves engaging with customers to provide information about products, resolving complaints, and keeping accurate records of transactions. The ideal candidate will possess strong communication skills, critical thinking ability, and a focus on customer satisfaction. Join our fast-paced team and make a difference in people's experiences with our service.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Experience in a customer service environment preferred.

Responsibilities

• Respond to customer inquiries and provide product information.
• Resolve customer complaints and billing issues.
• Maintain accurate records of interactions.

Skills

Active Listening

Service Orientation

Critical Thinking

Oral Expression

Written Comprehension

Tools

Autodialers

Contact center software

CRM software

Electronic mail software

Job description

A leading customer service provider in Springfield, OR is seeking a Customer Service Representative. This role involves engaging with customers to provide information about products, resolving complaints, and keeping accurate records of transactions. The ideal candidate will possess strong communication skills, critical thinking ability, and a focus on customer satisfaction. Join our fast-paced team and make a difference in people's experiences with our service.