Customer Support & Solutions Specialist

Kedia Corporation; Medford (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global enterprise is seeking a Customer Service Representative in Medford, OR. The role involves engaging with customers to provide information, manage orders, and resolve inquiries. Candidates should possess a strong service orientation and effective communication skills. Familiarity with autodialers and CRM software is preferred. This position offers the chance to grow in a challenging and dynamic work environment.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances for further investigation.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Education

Knowledge of Customer and Personal Service

Knowledge of Clerical Procedures

Knowledge of English Language Structure

Tools

Autodialers

Automated Attendant Systems

Automatic Call Distributor (ACD)

Contact Center Software

Customer Relationship Management (CRM) Software

Spreadsheet Software

Job description

A leading global enterprise is seeking a Customer Service Representative in Medford, OR. The role involves engaging with customers to provide information, manage orders, and resolve inquiries. Candidates should possess a strong service orientation and effective communication skills. Familiarity with autodialers and CRM software is preferred. This position offers the chance to grow in a challenging and dynamic work environment.