Customer Experience Specialist

Kedia Corporation; Spokane (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global company in Spokane is seeking a Customer Service Representative to provide exceptional service to customers by answering inquiries and resolving complaints. The role requires active listening, problem-solving skills, and the ability to use various software tools. You will interact with customers over the phone and in person, ensuring their needs are met efficiently. This position offers an opportunity to thrive in a fast-paced environment and contribute to a growth-oriented company.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Check to ensure that appropriate changes were made to resolve customer problems.
• Determine charges for services requested and collect payments.
• Review insurance policy terms to determine coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Contact center software

CRM software

Email software

Spreadsheet software

Job description

A global company in Spokane is seeking a Customer Service Representative to provide exceptional service to customers by answering inquiries and resolving complaints. The role requires active listening, problem-solving skills, and the ability to use various software tools. You will interact with customers over the phone and in person, ensuring their needs are met efficiently. This position offers an opportunity to thrive in a fast-paced environment and contribute to a growth-oriented company.