Customer Care Professional -

Paycom - ATS; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lighthouse Works in Orlando, FL 32806 is seeking a full-time customer service specialist for our Contact Center. You will handle inquiries, resolve issues, and contribute to a positive customer experience.

The ideal candidate has at least 2 years in customer service, strong communication and problem-solving skills, proficiency with CRM software, and the ability to multitask in a fast-paced environment while working well in a team or independently.

Qualifications

• Minimum of 2 years of experience in a customer service or customer care role.
• Proven track record of effectively handling customer inquiries and resolving issues.
• Experience working in a fast-paced environment, preferably within a call center or customer support setting.

Skills

Customer service

Communication

Problem solving

Teamwork

Documentation

Attention to detail

Education

High school diploma or equivalent; associate's or bachelor's degree in a related field is preferred.

Tools

CRM software

Job description

Job Details: Job Location: Lighthouse Works - Orlando, FL 32806, Position Type: Full Time, Travel Percentage: None, Job Category: Contact Center, Qualifications: Required Education:

• High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred.

Required Experience:

• Minimum of 2 years of experience in a customer service or customer care role.
• Proven track record of effectively handling customer inquiries and resolving issues.
• Experience working in a fast-paced environment, preferably within a call center or customer support setting.

Required Skills and Abilities:

• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong problem-solving skills, with the ability to think critically and provide solutions in a timely manner.
• Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
• Ability to multitask and manage time efficiently, handling multiple customer interactions simultaneously.
• Demonstrated ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
• Strong attention to detail and organizational skills, ensuring accuracy in documentation and customer interactions.
• A customer-centric mindset, with a passion for delivering exceptional service and enhancing the customer experience.