Customer Experience Assistant

Market Value Southwest; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Market Value Southwest is seeking a Customer Service Assistant to support daily customer interactions and help provide a friendly, efficient, and professional experience. This role assists customers with general questions and information about products and services, while supporting the customer service team with follow-up and administrative tasks.

The position focuses on delivering consistent service, maintaining organized records, and collaborating with other team members to meet customer

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience.
• Strong verbal and written communication skills.
• Friendly and professional interpersonal skills.
• Strong organization and attention to detail.

Responsibilities

• Assist customers with general questions and routine service needs.
• Provide accurate information about products, services, programs, and current offerings.
• Help customers understand available options and resources.
• Respond to routine inquiries in a professional and timely manner.
• Direct questions requiring additional assistance to the appropriate team member.
• Maintain organized records of customer interactions and requests.
• Update customer information and internal documentation as needed.

Skills

Communication

Customer service

Teamwork

Organization

Education

Bachelor’s degree or 1–2 years of relevant experience

Job description

Market Value Southwest is seeking a Customer Service Assistant to support daily customer interactions and help provide a friendly, efficient, and professional experience. This role assists customers with general questions and information about products and services, while supporting the customer service team with follow-up and administrative tasks.

The position focuses on delivering consistent service, maintaining organized records, and collaborating with other team members to meet customer