Customer Experience Specialist — Service & Support

Market Value Inc.; New York (NY); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Market Value Southwest is seeking a friendly and dependable Customer Service Representative to support customers and assist daily service operations in a fast-paced environment. The role focuses on answering questions, explaining products and services, and ensuring accurate, helpful information to maintain a positive customer experience.

The ideal candidate is patient, attentive, and comfortable engaging with a diverse customer base while upholding company procedures and delivering consistent

Formación

• Bachelor's degree or 1–2 years of customer service or related experience.
• Strong verbal communication and interpersonal skills.
• Patient, approachable, and professional with customers.
• Excellent listening and problem-solving abilities.
• Strong organizational skills and detail orientation.
• Ability to work independently and in a team.
• Basic computer skills and office applications.

Responsabilidades

• Greet customers and provide assistance based on questions or requests.
• Respond to inquiries about products, services, and procedures.
• Listen to concerns and determine appropriate solutions.
• Explain service options clearly and accurately.
• Assist with routine requests, updates, and account information.
• Maintain records of customer interactions and requests.
• Coordinate with colleagues during busy periods.
• Follow up on customer requests to ensure information provided.
• Maintain familiarity with products and procedures.

Conocimientos

Customer service

Communication

Interpersonal skills

Problem solving

Organization

Teamwork

Educación

Bachelor's degree

1–2 years experience

Descripción del empleo

Market Value Southwest is seeking a friendly and dependable Customer Service Representative to support customers and assist daily service operations in a fast-paced environment. The role focuses on answering questions, explaining products and services, and ensuring accurate, helpful information to maintain a positive customer experience.

The ideal candidate is patient, attentive, and comfortable engaging with a diverse customer base while upholding company procedures and delivering consistent