Customer Experience Associate - Product Guidance & Support

Market Value Inc.; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Market Value Southwest, a Milwaukee-based marketing and customer engagement company, is seeking a Customer Service Associate to assist customers with questions, product information, and purchasing needs. You will guide options, explain features, and ensure interactions are handled efficiently and courteously.

The role emphasizes clear communication, attentiveness to multiple inquiries, and collaboration with team members to maintain updated product information and resources.

Qualifications

• Bachelor's degree or 1-2 years in related field.
• Strong verbal communication and interpersonal skills.
• Friendly and professional approach to customer interactions.
• Ability to listen carefully and understand customer needs.
• Comfortable explaining products, services, and options.
• Strong organizational skills and attention to detail.
• Ability to handle multiple requests in a busy environment.
• Good judgment and practical problem-solving abilities.
• Dependable and consistent in responsibilities.
• Willingness to learn new products and procedures.
• Ability to work independently and with colleagues.
• Basic proficiency with standard computer and office apps.

Responsibilities

• Assist customers with questions about products, services, and purchasing options.
• Explain product features and current offerings.
• Help customers understand differences between selections.
• Listen to customer preferences and provide appropriate assistance.
• Respond to general questions about service procedures.
• Complete routine requests and related documentation.
• Explain promotional details and service terms.
• Maintain updated product information and resources.
• Direct specialized inquiries to the appropriate team.
• Coordinate with team to handle requests promptly.
• Keep a professional and orderly customer environment.
• Record accurate notes for customer requests.
• Participate in product briefings and team meetings.
• Attend onboarding and training on products and procedures.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Problem-solving

Independent worker

Team collaboration

Customer service

Education

Bachelor's degree or 1-2 years of related experience

Tools

MS Office

CRM systems

Job description

Market Value Southwest, a Milwaukee-based marketing and customer engagement company, is seeking a Customer Service Associate to assist customers with questions, product information, and purchasing needs. You will guide options, explain features, and ensure interactions are handled efficiently and courteously.

The role emphasizes clear communication, attentiveness to multiple inquiries, and collaboration with team members to maintain updated product information and resources.