Remote Onboarding & Customer Success Associate

gobravvo; Philadelphia (Philadelphia County); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Contract-to-hire

Career growth opportunities

Job summary

gobravvo is seeking a Customer Success Specialist to manage onboarding and ensure participant success in a remote, contract-to-hire role. You will be the primary contact for new participants, conduct onboarding calls, document required information, and guide them through internal workflows with clear, scripted communication.

Join a fast-growing, impact-driven company that values operational excellence, data-informed decisions, and human-centered communication.

Qualifications

• Excellent verbal and written communication skills enabling rapid trust-building.
• Strong organizational skills and attention to detail in documenting information and follow-ups.
• Dependable, proactive, and capable of managing multiple responsibilities independently.
• Comfortable following defined processes and protocols in a fast-paced environment.
• Adaptable and calm under pressure when priorities shift.
• Availability for 30-40 hours per week; U.S. work authorization required.

Responsibilities

• Lead onboarding and qualification calls with new participants to guide them through the initial process.
• Gather and document participant information, notes, next steps, and required follow-ups.
• Use scripted guidelines to deliver a consistent onboarding experience.
• Manage scheduling and track participant progress across weekly workflows.
• Identify escalations needing additional support and route to internal teams as appropriate.
• Coordinate with internal departments to facilitate participant transitions and maintain efficiency.

Skills

Communication skills

Organizational skills

Reliability

Process adherence

Calm under pressure

Availability 30-40 hrs/wk

US work authorization

Tools

CRM systems

ATS systems

Scheduling tools

Job description

gobravvo is seeking a Customer Success Specialist to manage onboarding and ensure participant success in a remote, contract-to-hire role. You will be the primary contact for new participants, conduct onboarding calls, document required information, and guide them through internal workflows with clear, scripted communication.

Join a fast-growing, impact-driven company that values operational excellence, data-informed decisions, and human-centered communication.