Customer Experience Advocate

GradeBuzz; Town of Berlin (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Structured onboarding and training

Skill development opportunities

Performance feedback and growth paths

Collaborative team environment

Job summary

GradeBuzz is seeking a customer-focused Customer Service Representative to support customers through phone calls and email communications. The role emphasizes resolving inquiries, maintaining accurate CRM records, and delivering courteous service. Candidates with strong communication skills and a willingness to learn will thrive.

The position involves collaborating with internal teams, following procedures, and upholding high service standards to build trust and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred; additional education may be an advantage.
• Strong written and spoken English communication skills are important.
• Basic computer literacy and willingness to learn are essential.
• Familiarity with CRM systems or help-desk software is a plus.

Responsibilities

• Answer customer inquiries via phone and email promptly and professionally.
• Document customer interactions and resolve routine issues within guidelines.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain accurate customer records in the CRM and follow data-handling policies.
• Collaborate with internal teams to resolve issues and meet service targets.
• Provide clear, concise written communications and follow established templates.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

Patience & composure

Attention to detail

Time management

Reliability & adaptability

Teamwork

Education

High school diploma

Business/ Communications/ Management degree beneficial

Tools

CRM systems

Ticketing software

Excel/Spreadsheets

Data entry

Job description

GradeBuzz is seeking a customer-focused Customer Service Representative to support customers through phone calls and email communications. The role emphasizes resolving inquiries, maintaining accurate CRM records, and delivering courteous service. Candidates with strong communication skills and a willingness to learn will thrive.

The position involves collaborating with internal teams, following procedures, and upholding high service standards to build trust and customer satisfaction.