Customer Success Specialist

Market Value Southwest; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Market Value Southwest is seeking a Customer Success Specialist to support customer relationships and help create a positive experience throughout each interaction. This role works closely with customers and internal teams to answer questions, provide product and service information, and support ongoing customer engagement initiatives.

The ideal candidate is personable, organized, and solutions-focused, with strong communication skills and a commitment to delivering excellent customer

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service abilities.
• Professional, dependable, and organized.
• Comfortable working directly with customers.
• Strong problem-solving and follow-through skills.

Responsibilities

• Serve as a point of contact for customers and provide professional, timely assistance.
• Answer questions regarding products, services, and current offerings.
• Build and maintain positive customer relationships.
• Assist customers with product and service selections based on their needs.
• Support customer engagement and retention initiatives.
• Address customer questions and concerns and coordinate appropriate solutions.
• Gather customer feedback and communicate relevant insights to internal teams.
• Maintain accurate records of customer interactions and activity.
• Collaborate with marketing, sales, and operations teams to support the customer experience.
• Provide additional customer support as needed.

Skills

Communication skills

Customer service

Interpersonal skills

Organization

Problem solving

Multitasking

Education

Bachelor’s degree or 1–2 years experience

Job description

New York, United States | Posted on 09/16/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

About the Role

We are seeking a Customer Success Specialist to support customer relationships and help create a positive experience throughout each interaction. This position works closely with customers and internal teams to answer questions, provide product and service information, and support ongoing customer engagement initiatives.

The ideal candidate is personable, organized, and solutions-focused, with strong communication skills and a commitment to delivering excellent customer experiences.

Key Responsibilities

• Serve as a point of contact for customers and provide professional, timely assistance
  
• Answer questions regarding products, services, and current offerings
  
• Build and maintain positive customer relationships
  
• Assist customers with product and service selections based on their needs
  
• Support customer engagement and retention initiatives
  
• Address customer questions and concerns and coordinate appropriate solutions
  
• Gather customer feedback and communicate relevant insights to internal teams
  
• Maintain accurate records of customer interactions and activity
  
• Collaborate with marketing, sales, and operations teams to support the customer experience
  
• Provide additional customer support as needed
  

Requirements

• Bachelor’s degree or 1–2 years of relevant professional experience
  
• Strong written and verbal communication skills
  
• Excellent interpersonal and customer service abilities
  
• Professional, dependable, and organized
  
• Comfortable working directly with customers
  
• Strong problem-solving and follow-through skills
  
• Ability to manage multiple priorities in a fast-paced environment
  
• Previous experience in customer service, customer success, sales, marketing, or a related area is preferred
  
• Comprehensive training and ongoing support
  
• Collaborative team environment
  
• Hands-on customer relationship experience
  
• Opportunities for continued growth and increased responsibility