Customer Experience Specialist

Market Value Southwest; Hoboken (NJ); On-site; USD 35,000 - 52,000; Full time

Job summary

Market Value Southwest in Hoboken, NJ, seeks a Customer Service Representative to provide professional, responsive assistance to customers and help create a positive experience with our company. You will answer questions, explain offerings, guide customers through routine service requests, and document interactions to maintain high service standards.

This role emphasizes clear communication, empathy, problem-solving, and a solutions-oriented approach as you learn our products and services,

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong listening and problem-solving skills.
• Ability to manage multiple customer interactions and priorities.

Responsibilities

• Answer questions and provide information to customers.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to address customer needs.
• Follow established customer service procedures.
• Provide professional, responsive assistance to create a positive experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Problem solving

Organization

Multitasking

Learning products

Team collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Market Value Southwest in Hoboken, NJ, seeks a Customer Service Representative to provide professional, responsive assistance to customers and help create a positive experience with our company. You will answer questions, explain offerings, guide customers through routine service requests, and document interactions to maintain high service standards.

This role emphasizes clear communication, empathy, problem-solving, and a solutions-oriented approach as you learn our products and services,