Client Success Advocate

Market Value Southwest; Miami (FL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Training program

Career development opportunities

Team-oriented environment

Engagement initiatives

Growth opportunities

Job summary

Market Value Southwest is seeking a Customer Success Advisor to provide knowledgeable, personalized support to customers throughout their experience with our company. The role emphasizes understanding individual needs and guiding customers to the best products, services, and resources to achieve their goals.

The advisor will build strong relationships through thoughtful communication, proactive follow-up, and a solutions-oriented approach, ideal for someone who enjoys helping customers and

Qualifications

• Bachelor's degree or 1–2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong listening and problem-solving skills.

Responsibilities

• Communicate directly with customers to understand their needs, questions, and priorities.
• Provide knowledgeable guidance regarding available products, services, programs, and resources.
• Help customers evaluate options based on individual needs.
• Explain product and service information clearly and accurately.
• Provide proactive follow-up to ensure customers have the information and support they need.
• Build positive, professional relationships through consistent communication.
• Identify customer questions or concerns and help determine appropriate next steps.

Skills

Communication

Interpersonal skills

Problem-solving

Active listening

Customer focus

Organizational skills

Education

Bachelor's degree

Job description

Market Value Southwest is seeking a Customer Success Advisor to provide knowledgeable, personalized support to customers throughout their experience with our company. The role emphasizes understanding individual needs and guiding customers to the best products, services, and resources to achieve their goals.

The advisor will build strong relationships through thoughtful communication, proactive follow-up, and a solutions-oriented approach, ideal for someone who enjoys helping customers and