Customer Experience Specialist

Market Value Southwest; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Structured training

Professional development

Collaborative environment

Learning opportunities

Career growth

Job summary

Market Value Southwest is hiring a Customer Service Associate in New York, NY. You will help customers with everyday questions, provide clear information about products and services, and ensure friendly, professional interactions across multiple departments.

You will respond to inquiries, explain options and promotions, and guide customers to appropriate solutions while maintaining accuracy and courtesy in every interaction. This role emphasizes teamwork and ongoing customer support duties.

Qualifications

• Bachelor's degree or 1-2 years of relevant professional experience.
• Strong verbal and written communication skills.
• Previous customer-facing experience is preferred.
• Ability to communicate information clearly and professionally.
• Strong listening and problem-solving abilities.
• Organized with good attention to detail.
• Comfortable learning new products, services, and procedures.
• Ability to prioritize responsibilities in a fast-paced environment.
• Reliable, professional, and comfortable working as part of a team.
• Experience in customer service, hospitality, retail, sales, or a similar customer-facing environment is a plus.

Responsibilities

• Respond to customer questions and provide accurate information about products and services
• Explain available options, features, and current promotions in a clear and professional manner
• Assist customers in determining which available solutions are appropriate for their needs
• Handle routine inquiries and resolve basic customer concerns
• Direct more complex questions to the appropriate team member when necessary
• Provide consistent service throughout each customer interaction
• Maintain familiarity with current company offerings and updates
• Document customer inquiries and relevant information accurately
• Communicate recurring questions or feedback to the appropriate internal teams
• Follow established procedures and customer service standards
• Assist with customer-facing promotions and business activities as needed
• Work collaboratively with team members to maintain an efficient customer experience
• Complete additional administrative and customer support tasks as assigned

Job description

Market Value Southwest is hiring a Customer Service Associate in New York, NY. You will help customers with everyday questions, provide clear information about products and services, and ensure friendly, professional interactions across multiple departments.

You will respond to inquiries, explain options and promotions, and guide customers to appropriate solutions while maintaining accuracy and courtesy in every interaction. This role emphasizes teamwork and ongoing customer support duties.