Customer Experience Specialist

brick yard properties llc; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

brick yard properties llc is seeking a dedicated Customer Service Representative in New York to assist customers and ensure an outstanding experience. You will be the face of the company, guiding questions and concerns to resolution with clear communication across channels.

You’ll handle inquiries via phone, email, and live chat, provide product and policy information, and collaborate with other departments to resolve issues and improve satisfaction.

Qualifications

• Clear verbal and written communication skills.
• Strong problem-solving with a detail-oriented mindset.
• Ability to multitask and stay calm in high-pressure situations.
• Basic computer proficiency; familiarity with CRM or ticketing systems is a plus.
• Prior customer-facing experience is preferred but not required.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escalate when necessary.

Skills

Communication

Problem solving

Multitasking

CRM familiarity

Customer-facing experience

Education

High school diploma or GED

Tools

CRM software

Job description

brick yard properties llc is seeking a dedicated Customer Service Representative in New York to assist customers and ensure an outstanding experience. You will be the face of the company, guiding questions and concerns to resolution with clear communication across channels.

You’ll handle inquiries via phone, email, and live chat, provide product and policy information, and collaborate with other departments to resolve issues and improve satisfaction.