Onsite NYC Customer Experience Specialist

Jobtailor; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Nestig is seeking a Customer Experience teammate to own end-to-end issue resolution across live chat, email, phone, and direct messages. You will collaborate with product, operations, and management to improve the customer journey and communicate feedback for product improvements.

The role requires 1–2+ years in a customer-facing role, onsite in New York’s Flatiron, and strong verbal and written communication. You’ll advocate for customers and provide data-driven insights to management.

Qualifications

• 1–2+ years in a customer-facing role at an early-stage company.
• Must be able to work onsite in New York City (Flatiron) three days a week (Mon, Wed, Thu).
• Excellent verbal and written communication skills.
• Passion for customer experience, helping people, and problem solving.
• Strong empathy and ability to adapt to a fast-paced environment.
• Self-starter with a team-oriented attitude and ability to stay calm under pressure.

Responsibilities

• Own end-to-end resolution of customer issues via live chat, email, phone, and direct message.
• Collaborate with cross-functional teams to resolve customer concerns efficiently.
• Provide clear, empathetic, and effective customer interactions.
• Advocate for customers by communicating feedback and suggesting product and process improvements.
• Provide data-driven insights and reporting to management.
• Analyze customer feedback, identify pain points, and improve the customer journey.
• Report to the Manager, Customer Experience and collaborate with management, operations, and product teams.

Skills

Customer support

Communication

Problem solving

Empathy

Cross-functional collaboration

Job description

Nestig is seeking a Customer Experience teammate to own end-to-end issue resolution across live chat, email, phone, and direct messages. You will collaborate with product, operations, and management to improve the customer journey and communicate feedback for product improvements.

The role requires 1–2+ years in a customer-facing role, onsite in New York’s Flatiron, and strong verbal and written communication. You’ll advocate for customers and provide data-driven insights to management.