Customer Experience Specialist

Kedia Corporation; Montpelier (VT); On-site; USD 35,000 - 50,000; Full time

Job summary

A company specializing in customer service is seeking motivated individuals to join their team in Montpelier, Vermont. This role involves interacting with customers to provide information about products and services, resolving complaints, and ensuring high levels of customer satisfaction. Candidates should be adept at using various technologies, including contact center software and CRM systems. The position promises a fast-paced work environment dedicated to professional growth and innovation.

Responsibilities

• Confer with customers by phone or in person to provide product information and services.
• Keep records of customer interactions, inquiries, and actions taken.
• Determine charges for services requested or collect payments.
• Respond to inquiries and notify customers about claim investigation results.
• Resolve service or billing complaints with activities like refunding money.

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Job description

A company specializing in customer service is seeking motivated individuals to join their team in Montpelier, Vermont. This role involves interacting with customers to provide information about products and services, resolving complaints, and ensuring high levels of customer satisfaction. Candidates should be adept at using various technologies, including contact center software and CRM systems. The position promises a fast-paced work environment dedicated to professional growth and innovation.