Customer Experience Specialist

Kedia Corporation; Burlington (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

A global service provider in Burlington, VT, is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and problem-solving skills. The role involves managing customer inquiries, maintaining records, and resolving complaints. Ideal candidates will have a strong service orientation and experience with relevant software tools. This is an exciting opportunity to join a dynamic team dedicated to innovation and quality customer experiences.

Qualifications

• Strong communication skills for effective customer interaction.
• Ability to manage multiple customer inquiries simultaneously.
• Experience with contact center software preferred.

Responsibilities

• Confer with customers by phone or in person.
• Keep records of customer interactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Critical Thinking

Negotiation

Tools

Autodialers

CRM software

Electronic mail software

Spreadsheet software

Job description

A global service provider in Burlington, VT, is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and problem-solving skills. The role involves managing customer inquiries, maintaining records, and resolving complaints. Ideal candidates will have a strong service orientation and experience with relevant software tools. This is an exciting opportunity to join a dynamic team dedicated to innovation and quality customer experiences.