Customer Experience Specialist

Kedia Corporation; Monroe (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

A global customer service provider in Monroe, Louisiana is seeking a Customer Service Representative. The role involves engaging with customers via phone or in person, helping them with product inquiries, account management, and resolving complaints. Candidates should have strong communication skills and a customer-focused approach. You will work with various tools and CRM software to ensure customer satisfaction. The company offers a fast-paced and growth-oriented environment.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to assess customer needs and evaluate satisfaction.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Determine charges for services requested and arrange for billing.
• Resolve customers' complaints by exchanging merchandise or adjusting bills.
• Review insurance policy terms regarding loss coverage.

Tools

Autodialers

Customer relationship management (CRM) software

Spreadsheet software

Job description

A global customer service provider in Monroe, Louisiana is seeking a Customer Service Representative. The role involves engaging with customers via phone or in person, helping them with product inquiries, account management, and resolving complaints. Candidates should have strong communication skills and a customer-focused approach. You will work with various tools and CRM software to ensure customer satisfaction. The company offers a fast-paced and growth-oriented environment.