Customer Experience Specialist

Dawn Goplin; Madison (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Madison, Wisconsin, is seeking a Customer Service Representative – State Farm Agent Team Member to provide exceptional customer experiences. You will handle inquiries, assist with policy changes, and process claims. The ideal candidate should possess strong communication skills and attention to detail. This role offers opportunities for internal growth, competitive salary, and a supportive work environment focused on kindness and team success.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

A local insurance agency in Madison, Wisconsin, is seeking a Customer Service Representative – State Farm Agent Team Member to provide exceptional customer experiences. You will handle inquiries, assist with policy changes, and process claims. The ideal candidate should possess strong communication skills and attention to detail. This role offers opportunities for internal growth, competitive salary, and a supportive work environment focused on kindness and team success.